Trust and safety

How we vet TruIntel mentors.

Anyone can claim to be an expert online. TruIntel mentors have to show us first. This is the process every mentor goes through before they can teach, and what the badges on their profiles mean.

The pipeline

Four steps, in order. No shortcuts.

1

Apply with a video introduction

Every applicant records a short video introduction and submits their experience, specialties and rates. No anonymous profiles, no faceless listings.

2

Staff review of experience and specialties

Our team reviews each application by hand. A human reviews every application within 2 working days. The bar is simple: are they doing this work for a living right now? Applications that do not meet it are declined.

3

Identity documents reviewed before any booking or payout

Mentors submit identity documents, which our team reviews before they can take a booking or receive a payout. The date on their badge shows when their review status last changed. Approved mentors are paid by PayPal Payouts in US Dollars, worldwide.

4

Ongoing quality: ratings, responsiveness and re-review

Vetting does not stop at sign-up. We track session ratings and responsiveness, and mentors are re-reviewed over time. Falling below the standard means losing the badge, or the platform.

The signals

What you see on every mentor card.

Each signal on a mentor's card is earned, not self-declared. Here is how to read them.

Identity reviewed · May 2026

The dated identity badge

This mentor submitted identity documents that our team reviewed. The month and year show when their review status was last updated, so you can see the badge is current, not historic.

New mentor Rising mentor Established mentor Pro mentor

The mentor tier labels

New, Rising, Established and Pro reflect a mentor's verified level and track record on TruIntel. A New mentor is fully vetted but still building their history here. Rising, Established and Pro mentors have progressively deeper records of completed sessions and consistent quality.

▶ Intro video

The intro video marker

Mentors with this marker have recorded a personal introduction. Open their profile to watch it before you book, and hear how they teach in their own words.

First session -50%

The first-session discount

Some mentors offer a discounted first session so you can test the fit before committing. The percentage shown is set by the mentor.

What our identity review does, and does not, cover

Our identity review checks the documents each mentor submits. It is not a biometric identity check or a criminal-record check, and it is not a guarantee of teaching outcomes. If anything about a mentor or a session concerns you, report it to the TruIntel Support Desk and our team will investigate.

Ready when you are.